SilentCut collects what it needs to run your account, process your recordings and bill your plan, and nothing for advertising. Your video never leaves your device: only its audio is uploaded, and the audio is deleted an hour later.
Who we are
This policy describes how SilentCut (“we”, “us”) handles personal information on silentcut.ai, in SilentCut Studio, in the SilentCut plugins and through the SilentCut API (together, the “service”). Questions and requests go to james@silentcut.ai.
What we collect
Your account. Your email address, and the password you choose if you sign up with email (stored hashed by our authentication provider, never readable by us). If you sign in with Google or Discord, the name and profile picture that service shares, and while a Discord account is linked, its user id and username. Whether you agreed to receive product emails, which is no unless you said yes.
Your recordings. The editor and the plugins extract the audio from your video on your device and upload only that audio: one channel, without the file's name or its metadata. We keep a fingerprint of the audio (a hash), its length and its format, the settings each tool ran with, and how each run went. The tools' results (cut lists, review lists, takes) are kept so you can open them again; they can contain words that were spoken in the recording. A transcript of the recording is made when Speech Cleanup or the Best-Take Selector runs.
Your API keys. The name you give a key, a hash of it (never the key itself), when it was last used and the IP address it was last used from, and, when a plugin connects it, which host it runs in (Premiere Pro, DaVinci Resolve or an MCP client) and a random id the plugin made for its install. Nothing about your computer is collected: no name, no specifications, no serial.
Your plan and payments. Payments are handled by Stripe; we never see or store your card number. We keep your Stripe customer and subscription identifiers, your plan, its status and billing period, the payment records Stripe sends us about your account, and how many AI hours you used each month.
Your messages to us. When you send the contact form: your name, the email address you want the answer at, the subject and your message, linked to your account, and the IP address it was sent from. The IP address is there to prevent spam: one address can send only a few messages a day.
Technical data. Like every website, the infrastructure serving the service processes your IP address and browser details to deliver it, to limit how many requests an address or an account can make, and to protect against abuse. Sign up, log in and password reset are protected by a captcha (Cloudflare Turnstile).
How we use it
To provide the service: sign you in, run the tools on your recordings, show you their results, enforce your plan's AI hours and API keys, bill your plan, answer your requests, and keep the service secure. We do not sell personal information, we do not use it for advertising, and the service runs no analytics or advertising trackers today. This policy will be revised before that changes.
Who processes it for us
- Supabase: accounts, sign-in and the database.
- Cloudflare: hosting, storage of uploads and results, processing, the captcha, and request limits.
- Stripe: checkout, subscriptions and the billing portal.
- Resend: the account emails (confirmation, password reset).
- ElevenLabs: receives a recording's audio to transcribe it, when Speech Cleanup or the Best-Take Selector runs.
- Anthropic: receives a recording's transcript, when the Best-Take Selector runs.
- jsDelivr: serves the audio extraction library the editor loads into your browser, and so sees your IP address.
- Google and Discord: only if you sign in with them, under their own privacy policies.
The Silence Remover sends your audio to no one but our own servers. These providers may process data outside Quebec and Canada, including in the United States.
How long we keep it
- Uploaded audio: one hour after the upload (uploading the same audio again restarts the hour), then deleted; an upload never finished is deleted within a day. A transcript is deleted with its audio.
- Results, recording fingerprints and run history: as long as your account exists.
- Messages sent through the contact form: as long as your account exists, then deleted with it.
- Account, API keys and billing records: as long as your account exists. A revoked key's record is kept, without the key itself, as a security trail. Billing records may be kept longer where the law requires it.
What stays in your browser
The service stores your sign-in session, your light or dark mode, the name of the plan your account is on (so the site shows you the right offer), and, for up to a day, the plan you picked before signing up, in your browser's local storage. The web editor keeps preview copies of the videos you open, and your exports, in your browser's private storage on your device; they are never sent to us. We set no cookies ourselves; Cloudflare's captcha may use the ones it needs to tell people from bots. Clearing your browser's site data removes all of it.
Discord and other third parties
Our community lives on Discord, a service we do not operate. If you join, Discord processes your data under its own privacy policy, and what you post in the server is visible to the community. External links lead to services with their own privacy practices.
Your rights
You can ask what personal information we hold about you, have it corrected, and withdraw your consent to product emails: write to james@silentcut.ai; we answer within 30 days. You can delete your account yourself, from your account page: that deletes your sign-in, your profile, your keys (a plugin using one stops within a minute), your results, your messages to us and your Stripe customer, and audio still within its hour goes with the next cleanup. What stays holds nothing about you (the counts and lengths of past runs), except the billing records the law requires us to keep, kept for that purpose only.
Children
The service is not directed at children, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.
Changes to this policy
We revise this policy before any new collection begins. The “Last updated” date above changes with every revision, and for a change that matters we tell account holders before it takes effect.